Frequently Asked Technical Questions

List the Technologies used for the Site
C#.NET, SQL Server – all hosted on AWS

Standard Loading Time for Site (including Home Page)
Fraction of a second responses.
We have a special caching technology built into the platform which caches the database in the web servers memory which allows for high trafficked, scalable websites return all pages within a fraction of a second.
There may be extra time needed to download imagery on the page – but this is up to the client as to how large the graphics are that they upload for banners, etc. The smaller the file size of these graphics, the faster the home page and all other pages will download.

Indicate the Number of Bytes of the SSL encryption for the banking data exchanges 
128 bit SSL encryption.

Is data stored on the site and is it encrypted
All data is downloaded through 128 bit SSL encryption for every page on the website.

Does the site provide for an HTTPS protection with an SSL/TLS certificate signed by a trusted authority? 
Yes, the site provides for HTTPS protection with an SSL/TLS certificate signed by a trusted authority. 

Please indicate the level of availability of the site with regard to the access to the site. 
24X7 - 100% uptime record. 

Does the Site use the services of a PCI DSS-certified payment service provider (PSP)? 
Yes, all payment integrations on the abcommerce platform are PCI compliant. Our integrated payment service providers are Realex, Authipay, and Elavon. 

Does the Site store banking data?
The abcommerce platform does not store any banking data. 

Is access to personal data secured and if so how?
Yes, we follow strict GDPR standards and have all customer data secured following strict GDPR guidelines.

Is the processing of personal data on the site secured and if yes by which service provider
Yes, we follow strict GDPR standards and only process customer data that has been formally opted into by the customer. And all customer data is only available where it is needed to conduct business with the customer.

Does the site implement a system invalidating any purchase order for more than 5 products with the same reference 
Yes, the system has the option for setting a MAXIMUM ORDER QUANTITY for a product SKU to limit the number of products that can be included in an order.