Setting up Express Checkout

You can turn on EXPRESS CHECKOUT which will mean that certain payment methods like APPLE PAY and GOOGLE PAY can be used on the VIEW BASKET page - which means the user bypasses the checkout completely and has their email, name, phone number and address populated by the payment method.

This is available through STRIPE.

What if I am not using STRIPE?

However, if you are using a different credit card provider, you can still turn on EXPRESS CHECKOUT by setting up a STRIPE account and using it in parallel with your credit card provider account.  In this case, all your express checkout orders will go through STRIPE and all your other orders will go through your credit card provider.

NOTE that EXPRESS CHECKOUT is not available for the following:

• If you are using an algorithm to automatically assign your orders to HOME DELIVERY based on the customer's post code, then you can't use EXPRESS CHECKOUT (as you need the customer to go through the checkout delivery tab).
• If you are using SUBSCRIPTIONS, and the user has placed a subscription in their basket, they must go through the checkout to complete their order so the EXPRESS CHECKOUT will not display for baskets with a subscription added to it.

To turn this on for your website, just contact the Help Desk.

What happens if the payment provider does not have all the user's details?

If the payment provider does not return all the user's details - i.e. their email, name, phone number or address - then the user will be prompted to complete their order and enter these remaining fields.

NOTE that the credit card has been charged so the order will sit in the Express Checkout order status (see screenshot below) until the user has filled in their details.  If they have not completed this after 15 minutes, the order will appear on your DASHBOARD as an alert notifying you that someone has not completed their order within 15 minutes but their card has been charged.

In this situation, you would ring the customer and explain that you need to complete their order, and then click on the Complete Order link in the screen below beside the order and enter their details.

This is the screen that the user is shown to complete their order - and is the same screen that you would go into if you click on the Complete Order link in the screen above:

Other Important Points:

• B2B Websites - Company Name
  • Since the user bypasses the checkout, they wont enter their COMPANY NAME and it may not come through from APPLE PAY / GOOGLE PAY / LINK - so your orders may be missing a company name.
• User Comments - Similarly, the user wont be able to fill in any comments during the checkout as they are bypassing the checkout if you have turned this field on.
• Custom Checkout Fields - similarly, custom checkout fields will be skipped if you have turned any custom fields on.
• Collection Date / Delivery Date - similarly, they wont be able to select a collection date or delivery date if you have turned either of these fields on.
• Country Code - for express checkout payments, the customer must have selected a region that has a country code - if not, then the express checkout options wont appear for that customer on the View Basket page.
• Shipping Settngs-If a retailer currently has a shipping region set to Ireland 32 counties, they will need to split this into Republic and Northing Ireland as these are different country codes.