Setting up Global Payments (formally Realex) or Elavon

Global Payments (formally Realex's) & Elavon integration provides 2 options:

1. HPP using Full Page Redirect - where the user is taken to a different page to enter their credit card details 
2. HPP using an iFrame  (preferred option) - payment information is still collected by the payment providers server but the user thinks they are still on your website (as the user enters their credit card details on payment provider's servers but it uses an invisible iFrame in the middle of the page to host the credit card screen)

Global Payments claim that both options are fully PCI Compliant as the user enters their credit card details on their servers.

OPTION 1: HPP using Full Page Redirect

NOTE that if you move to this from OPTION 2 below, you need to remove the fallback response set up for option 2 - as sometimes this causes an issue with 3D secure orders.  So just send a similar email to below but requesting that the response url is removed this time.

OPTION 2: HPP using an iFrame - Preferred option

This is a better user experience.  

On rare occasions, the customer can pay but their order does not complete successfully due to issues with iFrames and certain mobiles.   If using this option, you need to set up a validation check on each payment so that if the order is not completed, you get an alert on your dashboard.

To do this, send the following email to Global Payments or Elavon technical support and substitute the parts in bold:

"Hi,

We are using HPP using an iFrame - so please set up a fallback response, where you trigger your system to always post the response independently of the iFrame to the following url:

https://www.yourdomainname.com/realexval

Regards,

Your Name" 

Note that until you set up the above, the following alert will appear on your dashboard.  And also, when it is set up, this alert only disappears when the first order goes through.

A second issue with Realex / Global Payments/Elavon with OPTION 2 above

There is a second issue when the payment provider notify us that a customer has paid but the information on our system is different from their system.  In 99% of these cases, the order is a valid order so we send you an email and let the order through telling you to double-check this order.  The most common reason for this is often that a mobile phone user's browser refreshes the page with the credit card details twice without you knowing so we generate 2 order numbers for the transaction and Realex/Global Payments have one order number and we have the other order number - and in this case, all order details are the same on both systems except the order number may be slightly different.

Option to SAVE CREDIT CARDS

You can turn on the ability for your customers to save their credit card details if they have an account with you. 

If you wish to activate this feature on your site please take the following steps:

• Contact Realex to enable the auto saving of credit cards on your Realex account
• Once this is activated, contact the Magico Help Desk to activate the feature on your live site. 

The following screen shows an example of a customer who has 2 saved credit cards on their account: