Welcome to the onboarding process for your new eCommerce website. This guide outlines the essential steps and key information required to successfully onboard your store on the AB Commerce platform.
📁 Accessing Your Project Documents
Once your onboarding process begins, you’ll receive access to your Client Folder. This folder typically includes:
- Onboarding Information Document – a working document where you or your team can input important business and technical information.
- Project Milestones Tracker – an outline of each stage in your site’s development.
These documents will be shared with you by the Onboarding Team at the start of the Onboarding Process
🌐 Choosing Your URL
If you already have an existing online store, your domain name may already be established. In this case, please confirm the details of your current domain via the Onboarding Information Document.
If you are selecting your new store’s domain for the first time, aim for a name that is short, simple, and memorable. For example, instead of www.johns-hardware-and-gardening-supplies.com, you might opt for something more concise like www.johnshardware.ie.
Once the domain is confirmed, the AB Commerce team will begin building a temporary version of your site at a placeholder URL.
🗂️ Preparing Your Product Catalogue
If you plan to launch with an initial range of products (e.g.500-1000 products), please provide a product list including product names, descriptions, pricing, and SKUs.
Sharing sample images is also helpful to confirm if they meet quality and size guidelines.
➡️ View product image specifications here
🔗 Integrating with Your EPOS / ERP
If you are using an EPOS or ERP system (e.g. Intact, Retail Solutions, Touchstore etc), your integration will be handled in collaboration with both the ERP/EPOS and AB Commerce technical teams.
📧 Order Confirmation Email Address
Your site will require a dedicated email address from which order confirmation emails are sent (e.g., orders@yourdomain.com or onlineorders@yourdomain.com). Once this address is ready, it should be added to the onboarding document so it can be verified through AWS.
🎨 Branding and Design Assets
To ensure your store reflects your brand identity, please provide:
- Your company logo in high resolution
- Any brand guidelines (e.g., fonts, color codes)
These assets will guide the design of your website’s layout and visual elements. For example, if your brand uses a deep red and grey color scheme, you can provide Pantone or RAL codes to maintain consistency.
Once we introduce you to our Design Team, they will be in touch with you directly. They will provide a Design Questionnaire, which is used to gather your preferences for the overall look and feel of your online store. After you've had a chance to complete it, the designer will arrange a call with you to review your responses, clarify any details, and ensure everything aligns with your expectations. This information plays a key role in shaping the outer shell of your website, ensuring it reflects your brand identity. The completed questionnaire will also serve as a reference for creating your Home Page graphics in preparation for launch. Throughout the design process, the designer will stay in contact to check if you have any feedback on the work completed so far, ensuring the final result meets your needs and vision.
💳 Payment Gateway Options
AB Commerce integrates with a variety of payment providers:
- Stripe (recommended for Express Checkout & Subscriptions)
- AIB Authipay
- Elavon
- Global Payments / Realex
- PayPal
- Humm
Discuss your options with your Onboarding Project Lead
📄 Non-Product Page Content
In addition to your product catalog, you’ll need to supply content for standard informational pages, such as:
- About Us
- Location Details
- Contact Details
- Delivery & Collection
- Returns Policy
- Terms & Conditions
- Privacy Policy
This content can be submitted in your onboarding document or sent directly to your Project Onboarding Lead.
🚚 Shipping Configuration
AB Commerce supports a flexible range of shipping setups. You can charge:
By price band (e.g., orders under €50 = €5 shipping)
By weight
Or offer flat rates for standard and bulky items
➡️ Explore shipping setup options here
Once decided you can share your preferred shipping configuration via the Onboarding document
📱 Social Media Links
To connect your online store with your social channels, please add the URLs for your active platforms (e.g., Facebook, Instagram, LinkedIn) to the onboarding document. These will be linked as part of the build.
✅ Summary of What You Need to Do
Retailer To-Do List
- Confirm your domain name
- Share your product list and sample images
- Confirm your ERP/EPOS integration
- Choose a payment provider
- Set up an order confirmation email
- Provide non-product page content
- Submit branding assets
- Confirm your shipping method
- Add social media URLs
Don’t worry — all of this information will be shared with you throughout the onboarding process, and your Onboarding Project Lead will guide you every step of the way
What the AB Commerce Team Will Do
- Build the temporary url site
- Coordinate EPOS/ERP integration
- Review your product and image submissions
- Begin content population on the temporary site
If you need help at any stage of the process, please reach out to your Onboarding Project Lead
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