How B2B and Complex B2C Integrations Work

For B2B or complex B2C integrations, you can also integrate:

• Special/Trade Customers
• Offline Orders
• Price Plans

Special/Trade Customers

For your customers (e.g. instore customers, trade customers, B2B customers), you can send a customer csv file to the FTP site every 15 minutes (or alternative time scheduling) listing all your customers.

Offline Orders

For these special/trade customers, you can integrate their offline orders by sending 2 csv files - an orders file and an order items file - every 15 minutes (or alternative time scheduling) listing all orders for these customers.

Also, if you take all your orders as "pay on account" and then finalise your orders in the ERP so that your web orders are able to be changed when being processed through your ERP, you can include "finalised web orders" in this file which will then replace the web orders with these updated finalised orders when they upload back into the website from the ERP.  Contact Help Desk if you want this configuration set up.

Price Plans

If you use price plans and have these on your internal ERP, you can integrate these price plans by sending 2 csv files - a price plans file and a price plan prices file - every 15 minutes (or alternative time scheduling) listing all price plans.

File Naming Convention

The following are additional CSV files that you can export: