Trust Pilot is a well established "neutral" customer reviews engine that is trusted by many online shoppers. It is especially effective when selling more expensive items that people will want to have complete trust in your website before they complete their payment with you.
For more information about TrustPilot and their products and plans please visit https://ie.trustpilot.com/
When you sign up with Trust Pilot Business, the following features are made available to you:
|Feature||How to Set This Feature Up|
|Automate the collection of your reviews from your customers||
Trust Pilot has a very comprehensive Getting Started With Trust Pilot Business Guide, once you have set up a Business Account with Trust Pilot you will gain access to this Guide.
Contact our Help Desk with the unique Automatic Feedback Service (AFS) email address that Trust Pilot provides to you. (See the Guide for more information)
The Order Dispatch email will then be configured to BBC that unique AFS email address to inform Trust Pilot that there is a new order ready for review
Create a Trust Pilot Review Invitation to be sent to the customer 7 days* later asking the customer to review the order. Follow the Create Invitations instructions in the Getting Started Business Guide
Also configure Trust Pilot to send an automatic reminder 7 days* after this for any customer who did not complete the review.
*we recommend 7 days but work with your Trust Pilot Account Manager to decide optimal for your industry
Don't forget to engage with your Reviewers, Trust Pilot provides tips for replying to Reviewers and we encourage you to review these tips
|Once enough reviews have been compiled and you have a strong rating, display this on your website||
Provide our Help Desk with your Trust Pilot business ID and Trust Pilot Customer Page URL and they will set up the following for you:
|Add Trust Pilot to your Google listings||
You can also add your four and five star review as widget on a page on your website. For example you might create a Customer Reviews page.