View your FTP site SAFELY

How to view your FTP site

On the YOUR BATCH JOBS page (accessed through the ADMIN menu bar under ANALYTICS & REPORTS), you will see a VIEW FTP SITE link.

Click on this link and it will show you a list of folders in your FTP site – including the INBOX, PROCESSED and SKIPPED folders.  The screen will default to showing you the files in the INBOX folder but you can click on the other folder links to view the files in those folders.

When you start uploading CSV files to this folder, you will be able to view them from this screen in the INBOX folder.  You can keep clicking on F5 to refresh the screen's list of files if you are waiting for files to complete being uploaded to this folder.

Don’t worry – None of your files will be processed yet

We have not yet turned on your batch job – so any files you upload will not be processed.

When we turn on the batch job, it will check the INBOX folder for new CSV files every 15 minutes.  If it sees a file there, it will process the file and then either move it into the PROCESSED folder or the SKIPPED folder.  The only time it will move files into the SKIPPED folder instead of the PRCOESSED folder is when there is a newer version of the file in the INBOX folder - as it will process the newest file and move it into the PROCESSED folder and move any older unprocessed files into the SKIPPED folder.

NOTE – FTP into the INBOX sub-folder and not the root FTP folder

Remember that you need to export the files into the INBOX folder in your FTP site and not the ROOT folder.