Managing Your Payment Provider

Below are some guidelines for managing your payment provider. It's important to note that all payment and refund transactions are managed via your Payment Provider and any queries relating to payments should be directed to your Payment Provider

New Clients / Prior to go live:
Please ensure you can log into your online payment gateway and view transactions that have been processed. Ensure you can part or fully refund the card used in the transaction in the case where an order or part of an order cannot be fulfilled

Ongoing Management :
Ensure you log into your online payment gateway(s) to view transactions every couple of days. Its important that you reconcile all transactions against an order in abcommerce.
There can be exceptions where an order may not move successfully to a status of New Order but money may be deducted from the customers account. If you encounter this, please check abandoned baskets for the customer order. When situations like this occur it is important that you are aware of this as a retailer and can contact the customer before they contact you. When validating this order it would be useful to understand if the customer experienced an error on order completion, then validate that this is order should be dispatched and record this occurrence to Helpdesk