Fashion Master User Manual

1 Introduction
This document contains the functionality that allows you manage your shop through Fashion Master.

2 How it works

Every 15-30 minutes, the following occurs:
• Fashion Master downloads all the latest web orders from abcommerce and imports them into Fashion Master
• Then, it uploads the latest product/stock updates from Fashion Master to abcommerce

3 How to Publish Products to the Website
To publish a product in Fashion Master so it will appear on the website, you need to take the following steps:

3.1 Web Enable the Product 
The first step is to Web Enable the Products in Fashion Master so they are synced up to the website. To do this:
• Select the Web Tab
• Enter the SPC: Supplier Product Code
• Click VIEW which is opposite the Current Web Status
• The pop up Window will display the Master Product and all of the versions.
• Click Master to select ALL versions or select your versions individually from the right hand panel

Once a product is web enabled, the following actions will automatically occur:
• Within approximately 15- 30 minutes the product will appear on the website
• Note that if the product has versions (e.g. colours and sizes), each colour will appear as separate products with sizes appearing as buttons. 

The following are the field mappings:

NOTE: Once the Integration is switched to live, the following will happen:

• All titles will be updated from Fashion Master using the MAIN DESCRIPTION FIELD detailed above – including UPDATES

• The IS NEW UNTIL DATE will automatically populate to be a date 6 weeks after the product is published on the website for the first time – This option can be turned off if it is not required

3.2 Syncing Additional Fields

Long Description Fields

Fashion Master has a Long Description field which is available in Stock Record Maintenance – Images Tab. This field in Fashion Master maps to the ABcommerce Short Description "Additional Info" Field which appears just below the Add to Basket button on the product page of the website.   You can chose to populate this field in Fashion Master or alternatively can ask CBE not to send this field (ShortDescription2) in the product feed and populate it on the website instead

Fashion Master also has Extra Details fields (Link at the top right of the screen above) which can be mapped to Short Description Fields in abcommerce should they be required

3.3 Assign the Product into its’ relevant categories
See Screenshot for Tier 1, 2 and 3 below. This is where you will decide which categories your products will appear in on the website.

IMPORTANT:

• The first row in the table below is the PRIMARY CATEGORY
• The 2nd row is the BRAND CATEGORY
• All rows from 3rd row onwards are SECONDARY CATEGORIES + you are allowed up to 10 of them - these can be used for assigning products into (1) other categories as well as the PRIMARY CATEGORY above and/or (2) Promotion Group categories and/or (3) Refinement/Filter categories.

Assigning the product to it’s PRIMARY CATEGORY

Example the product on the website is in Clothing / Shirts

To assign this product to this Category in abcommerce, use the following naming convention in Fashion Master

Assigning the product to its BRAND CATEGORY

Example the product on the website is in Clothing / Shirts and under the Farah Brand

To assign this product to this Category in abcommerce, use the following naming convention in Fashion Master.

Note: The values you enter into the above fields in Fashion Master need to match the EXTERAL CODES for leaf nodes which can be found at the Category Level in abcommerce. You need to ensure NONE is entered in blank cells.

To ensure a match, codes entered in abcommerce must be an exact match with those in Fashion Master.

Once all the abcommerce web categories have been entered in Fashion Master, you just need to click F3 to select from a pre-populated list.

abcommerce will only sync, rows where the USE checkbox is unticked. If you wish to categorise Products for internal reporting purposes only, please ensure the use checkbox is ticked.

3.4 Upload Product Imagery and Descriptions
Now with the product live on the website, it is important to upload product imagery asap as the product appears with a blank image.

Please refer to How to Upload Product Imagery for more information about how to upload images and also the image specifications and naming requirements.

Please note that Individual Products (ie without versions) should be named using the Barcode and Version Images should be named using the SPC and Colour Code (this is the reference code that appears when viewing the product on the website).

You may also want to Add a Video

At this point you can also add Additional Information fields eg Product Descriptions, How to Use, Style Guides etc, please refer to Edit Product Details

4 Stock Level Updates

4.1 Stock Updates every few minutes – 24 hours a day

Every few minutes, any changes to stock levels are automatically sent to the website.  These stock changes are managed by Fashion Master using a webservice to contact the website.  These will not appear in your ANALYTICS - YOUR BATCH JOBS on the website.

As a safety option in case the stock levels ever go out of sync for a product during the day (which should never happen anyway), all stock levels for all products are fully synced with Fashion Master overnight.  You will see this in the "Import Products" batch job in ANALYTICS - YOUR BATCH JOBS on the website

4.2 Options for Out of Stock
When a product goes out of stock, it is automatically taken off the website - and if stock is added to Fashion Master, it will automatically reappear on the website.

5. Managing Promotions
There is an option for setting website promotions up through Fashion Master. To do this, use the MARK-DOWN screens in Fashion Master.

6 Colours and Sizes

6.1 Integrating COLOURS and SIZES
Your website will show COLOURS and SIZES refinements filtering on the left sidebar of your website. This is automatically populated from the colours and sizes in Fashion Master.

For usability, it is important that you only show a maximum of 15-20 colours in the colour refinement list and similarly for the sizes list. So there is a facility in abcommerce to allow you to group your Fashion Master colours into groups.

Remember that the look up record is what is displayed in the button list on the PRODUCT DETAIL page and the parent is what is displayed in the list of refinement options.

6.2 Batch Job Warnings – Missing COLOUR or SIZE
Note that sometimes new colours and sizes are set up on Fashion Master for new products coming in (e.g. a new shade of blue for a new shoe style). When these come through to the abcommerce back-end, the batch job may have to stop because a COLOUR or SIZE code comes through that is not set up on the abcommerce side.

At this point, an email will be immediately sent to the website administrator notifying them of this – and again the following day if the issue still hasn’t been fixed and every day until it is fixed.

To fix this, you need to go into the abcommerce admin website and add the COLOUR or SIZE to the LOOKUP tables.  On the website you will find these in

• CATALOGUE - CATEGORIES & NAVIGATION. 
• Click Version Tables on the left. 
• Click VIEW VERSION on the appropriate Version Table, eg Colour or Size.   
• Use the ADD NEW VERSION button. The "External code" is the code that comes up from Fashion Master.  "Map To Filter Option" is the filter that appears on the left of the website eg Eg a colour Scarlet might appear in the Red filter. 

  The issue will then resolve itself within 15 minutes when the batch job runs next.

7 Importing Web Orders
7.1 Importing Web Orders
The website orders are automatically downloaded into Fashion Master every 15 minutes

This module also offers full integration with the Fashion Master Gift Voucher Module

Allowing customers to purchase gift vouchers online that can be redeemed both instore and online.  

Integration is in real time so that the voucher cannot be redeemed instore and online at the same time – reducing the retailers vulnerability around duplicate redemption.  

Customers can redeem multiple Gift Vouchers against an online purchase

Customers can also use a remaining gift voucher balance and credit card to make payment for a product