Multi-Use VS Single-Use Promo Codes – AB Commerce Online Help

When setting up promotions, there are 2 menu options under Marketing which work as follows:

Promo Codes

e.g. "10% off promo code" - When this is set up, this promo code can be used as many times as the customer wants within the date restrictions of the promotion

Single Use Promo Codes

When this is set up, you enter a "reference" promo code like "EMAIL10" which cant be entered directly by a customer to avail of the promotion - instead, if for example, this reference is used for the automated emails (e.g. when a user subscribes to the website), then a randomly generated code will be used in the email instead and the user can only use this promo code once and then it will be automatically expired.

You can also manually generate codes to import into other systems like Mail Chimp, Klaviyo, Youpo, etc.

Restriction on Subscribing to the website multiple times

If using the Single Use Promo Codes for an automated email when the customer subscribes to the database, we will not send the email if the user's email address is already subscribed to the website. However, we limit this restriction to 6 months to allow the user subscribe again to receive another single use promo code.

For how to set up automated Single Use Promo Codes visit these articles:

How to Generate Single Use Promotion Codes Manually and EXPORT them into a File

If you are using a 3rd party system which allows you import a spreadsheet of codes, then you can take the following steps:

Log in as Web Admin
Click Marketing - Single Use Promo Codes and set up the promo code
Under the promo code, click Generate Codes
You can then set up a batch of up to 1,000 promo codes by clicking Generate New Codes and following the on screen instructions. You can generate as many batches as you want but please only generate the amount you need so that you don't generate 10's of thousands of codes that will never be used but will just end up slowing down the database.
The way it works is that you generate a batch of codes and then click on an Export button beside the batch of codes to export them into a csv file that can be opened in applications like EXCEL.
NOTE the following. When you export the batch, it lists 2 columns:
1. The first column is the code
2. The 2nd column is when the code was last used (if it is not blank) - when you generate the codes for the first time, they will all be set to BLANK - once it has a date for last used, it can't be used again
You normally only do the export once just after generating the codes but you can export again if you want to see which ones were used and when

Instructions to import Coupon Codes to Klaviyo Here

Reports for Promotion Codes:

To View Usage of Promotion Codes in AB Commerce go to Analytics – Reports – you can then search for v5 promotions usage. You can then download a .CSV file of the use of codes on the site.

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